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Billing Questions


We will need a copy of your insurance identification card. We also may need the insurance forms that are supplied by your employer or insurance company. You will be asked to assign benefits from the insurance company directly to the hospital. All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital's billing procedures and charges. View a listing of our accepted insurance plans.

Your plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some specialists may not participate in your health care plan and their services may not be covered.

We will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductible and co-payments are also the responsibility of the patient.

We will need a copy of your Medicaid card. Medicaid has payment limitations on a number of services and items. Medicaid does not pay for the cost of a private room unless medically necessary.

A representative from the business office will discuss financial arrangements with you. A hospital representative is available to assist you in applying for Medicaid or other government assistance programs. Please call 863-3830 for assistance.

Your Hospital Bill

As a courtesy, West Palm Hospital will submit your hospital bill to your insurance companies and will do everything possible to expedite payment on your claim. You should remember that your policy is a contract between you and your insurance company and that you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill.

Your bill reflects all of the services you receive during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television and, secondly, charges for special services which include items your physician orders for you, such as x-rays or laboratory tests.

In an effort to keep you informed of the disposition of your account, the following procedures will be followed:

  • Once your insurance company settles your account, you will receive a statement reflecting any balance due. The amount shown is due and payable within 10 business days.
  • We will work with your insurance company for approximately 45 days for payment. If payment has not been received within 45 days, we will ask for your assistance in resolving the claim. You may be contacted earlier than 45 days if additional information is needed.

If you have certain tests or treatments at the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. If you have questions about these bills, please call the number on the statement that you receive from them.